TEAM MEMBERS NOT ROCK STARS

Dan Jones

UX Design Lead, Software Studio

Shedloads of passion is a great start. I know everyone says that but, for us, it counts for more than technical ability. You’ll need that, obviously, but you need a bit of a fire in your belly to want to shake things up. That can’t be taught. We’re a collaborative business built on ideas. With that in mind, you’ll need to be comfortable designing in the open too; showing and sharing your work means we all get to learn.

Our interview process is an opportunity to show us what you’re made of. That won’t sound daunting if you’re the kind of person you’re looking for; you’ll be excited by it. Essentially, we’ll give you a design challenge and ask you to lead us through an ideation. It’s really important that you’re able to bring stakeholders with you on the journey. So we’ll be looking for how you influence them and respond to their input.

Dan Jones came to Capital One from Microsoft in 2014. When the business offered him the chance to set up the new Software Studio, it was too good an opportunity to miss. Here’s his take on what makes the perfect Capital One person.

Open-minded people who are curious, ready to do things differently and challenge the way we think and do things will fit right in here. We like people who lead with ‘why?’ None of us has all the answers, so don’t be afraid to question something. There’s always a better way.

If you have a particular specialism, that’s great. You can share your expertise with the team. But be ready to learn from them too; think beyond your immediate role and appreciate the bigger picture. We’re looking for team members not rock stars.