The New Joiner's Perspective
“The journey that Capital One is on is about changing the way we do everything. It’s a great thing to be part of.”
Dave Warren is a Software Engineering Manager at Capital One.
“I must admit to some reservations about working here. These were mainly around the moral aspects of working for a credit card company; they don’t have the best of reputations. Also, there’s this stereotype of technology in financial services companies being quite staid: everyone in a shirt and tie; you rock up at 8am, go home at 5pm. You get paid loads of money but nobody interacts with each other and they’re generally not great places to be.
“So when I came here, I wasn’t expecting such a vibrant, invested, customer-focused set of people. Everyone’s been incredibly welcoming.
“What really interested me was how the business is focusing on becoming a technology company delivering quality software, as opposed to being a financial services company that focuses more narrowly on numbers and profit. I also like the software engineering principles and values that Capital One has – and ‘Reimagine Money. Inspire Life’ is an approach that makes perfect sense to me.
“It’s always been my belief that the best way to get results is to invest in your customers, understand what they need and deliver the things that work for them. If we’re not supporting them and doing all of those things, we’re not going to get anywhere. So, in that respect, it’s reinforced how I’d do things.
“‘Reimagine Money. Inspire Life’ isn’t something that’s just written in big letters across a wall somewhere. I may only have been here for six weeks but it’s immediately obvious that people are genuinely invested in it. It guides the way they think. I’ve heard the product and design team discuss how best to word copy so it not only gives the right impression but so it supports people too. I like that.
“There’s real openness to change here. I’ve never worked anywhere that’s got it completely right. I’ve worked at places that strive to improve things all the time; in terms of process and delivery. I’ve also worked at places that have got it absolutely wrong but don’t want to change because ‘that’s the way we’ve always done things’. The journey that Capital One is on is about changing the way we do everything. It’s a great thing to be part of.”