I’d studied European Business Studies and Languages at De Monfort University in Leicester with a year spent in Lyon. Back then the internet was still in its infancy. So I indulged my natural affinity with technology, after graduation, by becoming a developer at various telecoms organisations.
My focus here was on platform management for telephony services. People would pay to hear info on weather, sports, stocks and shares info, exchange rates, etc. There was a big focus on things like business analysis, dealing with processes and product flows, and Information Architecture.
I worked on the main website. Essentially, it’s the same site that you see today – it’s just had a few bells and whistles added. It was the result of a massive collaboration across the organisation. It’s an amazing site – I’m very proud of it.
I moved to become a product manager during my time here. My first role was as Head of Product for weather before I moved into News.
Interestingly, you physically line manage every skill that delivers the work – aside from the design and the platform itself. So I looked after front-end developers, led on the design work and managed Project Managers and Business Analysts.
My biggest learning here was working with design, understanding design concepts – the breadth of what’s possible. I also learned the importance of taking a customer-centric approach.
The Creative Director role was something completely different for me. I worked on Demand 5. It was a massive responsibility which saw me completely designing and running the whole platform. The agency also designs in-flight entertainment systems for BA, Virgin and Qantas, as well as Animax for Sony.
At Shazam, I was the Product Manager for the Android App. My main focus was a major project for artists to join the platform. It was interesting and challenging; they have a great product too. But the internal culture wasn’t really for me.
My role here is in digital servicing. It focuses on the customer experience; the entire joining journey really.
The interesting thing about Capital One is its strong sense of economic empowerment. Having worked for the BBC, where there’s a very strong sense that you’re involved in doing something for the greater good, this was a highly compelling proposition.